| FAQ |
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| Please note that the information stated below is just a general reference. Kindly contact us for more details. |
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- Where do I get quotation for the items I am interested to buy?
- After getting the quotation, where do I proceed to place my order?
- How can I make payment for my order?
- How long will each delivery take?
- What are the ways of shipping my order?
- If I email a sales enquiry, when can I get a reply?
- Is the order for stock lot and stock offer items based on first-come-first-serve?
- If I cannot find the item I want, what should I do?
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| | 1. Where do I get quotation for the items I am interested to buy? |
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| You can email your enquiry to apsfortune@agencies.com.sg, fax to us at (65) 6297-4188 or call us directly at (65) 6297-4988. Please specify the "Part/Model No" and the "Quantity Required" in your email or fax. |
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| | 2. After getting the quotation, where do I proceed to place my order? |
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| You can email your Purchase Order to us at apsfortune@agencies.com.sg or fax to us at (65) 63391019 / (65) 62974188. |
| For faster processing of your order, please include the following information in your order: |
| - Company Name, Contact Name, Billing Address and Contact Numbers. | | - Destination Address and Shipping Details | | - Other information or instructions if any. |
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| | 3. How can I make payment for my order? |
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| You can email Purchase Order to us at apsfortune@agencies.com.sg or fax to us at (65) 6297-4188. |
| Our current modes of payment are: | | - Bank Draft | | - Remittance / Telegraphic Transfer | | - Letter of Credit |
| - Please note that you will need to bear ALL bank charges involved, including bank charges incurred on our side. |
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| | 4. How long will each delivery take? |
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| We always target to deliver within 14 working days or earlier. If the item (s) required is not available, we will do our best to deliver within 30 days. Often, we will try to meet our customers' preferred dates of delivery. Shipment will be made upon receipt of payment. |
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| | 5. What are the ways of shipping my order? |
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| We use "Prepaid Only" and "Prepaid or Freight Collect" shipping methods. |
| For Prepaid Only: | | - Parcel Post | | - EMS Speedpost |
| For Prepaid or Freight Collect: | | - Express Courier Services | | - United Parcel Service (UPS) |
| - Federal Express (FedEx) |
| - DHL Worldwide Express |
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| | 6. If I email a sales enquiry, when can I get a reply? |
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| You will get a reply from our sales within 1 working day. |
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| | 7. Is the order for stock lot and stock offer items based on first-come-first-serve? |
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| We practise that policy only to a certain degree. We will definitely try to provide all our customers with the items. However, there is no guarantee or reservation made even if you send an early email. |
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| | 8. If I cannot find the item I want, what should I do? |
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A thousand apologies if you cannot find the item you want on our site or you did not manage to get quotation for that item. This may be due to a item code mismatch.
Please be ensured that we will do our best to meet your needs. You can send us your enquiry by email/fax/phone. Likewise, you can use our Instant Quote to submit your item list to "My Get Quote List". From "My Get Quote List", click Quote and items with quotations will be listed to you. As for those items not quoted, our sales are already notified and will get back to you very soon. |
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